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CASINO OPERATIONS MANAGEMENT
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Casino Operations Management
Jim Kilby, University of Nevada, Las Vegas
Jim Fox, ITT Sheraton Corporation
0-471-16390-2 (1997)
384 Pages $59.95 US

Casinos are complex businesses that are capable of generating substantial profits to knowledgeable, skilled operators. This book on gaming and casinos is the first up-to-date book on one of the fastest growing industries in the country. It covers all aspects of casino operations management, including the regulatory control environments, the games, marketing, organization, cage operations, accounting, and surveillance.

TABLE OF CONTENTS

Preface
Chapter 1 THE HISTORY OF MODERN GAMING

Nevada: The Birthplace of Modern Gaming
The Wide Open Gambling Bill
The Bull Pen Casino
The Grandest Club in Southern Nevada
Big Time Gambling
The Birth of the Las Vegas Strip
Bugsy
Howard Hughes
Modern-Day Las Vegas
Steve Wynn
New Jersey Legalizes Casino Gambling
Chapter 2 GAMING CONTROL
History of gaming Control in Nevada
Estes Kefauver
Nevada Gaming Control
The Gaming Commission
Gaming Control Board
Divisions of the Board
Attorney General
Gaming Policy Committee
Gaming Licensing
Classifications of Nevada State Gaming Licenses
Hotel Room Requirements
What the Commission is Looking for in an Applicant
Key Employee Licensing, Finding of Suitability, and Work Permits
Atlantic City Gaming
Gaming Control in Atlantic City
Gaming Control Commission
Division of Gaming Enforcement (DGE)
Classifications of New Jersey's State Gaming Licenses
Licensing
Puerto Rico Gaming
Public Policy toward Gaming
Chapter 3 GAMING TAXES
Gaming Taxes
Gaming Taxes - Nevada
Atlantic City's Gaming Taxes
Internal Control Systems
Differences between Nevada's and New Jersey's Internal Controls
Chapter 4 CASINO MANAGEMENT
The Management Pyramid
Casino Organizational Structure
Staffing
Chapter 5 CURRENCY REPORTING
History
Nevada's Regulation 6A Model
Title 31 Reporting
Chapter 7 SLOT MANAGEMENT
Slots
Video Pokers
Floor Configuration
Determining Slot Win
The Importance of Hit Frequency
Random or Pseudo-Random?
Chapter 8 INTRODUCTION TO TABLE GAMES
Dice
Roulette
Blackjack
Blackjack Rules
Baccarat
Keno
Caribbean Stud
Let It Ride
Pai Gow Poker
Chapter 9 TABLE GAME OPERATIONS
Table Game Operations
Revenue and Profit per Square Foot
Chapter 10 CASINO ACCOUNTING
Table Drop and Count
Slot Drop and Count
Key Control
Internal Audit
Casino Audit
Statistical Reports
Chapter 11 MATHEMATICS OF CASINO GAMES
Dice
Roulette
Blackjack
Baccarat
Keno
Chapter 12 ELEMENTS OF AN EFFECTIVE PLAYER RATING SYSTEM
Importance of Player Rating Systems
Actual versus Theoretical Win
Estimation of Average Bet and Time Played
The Player Rating System
An Example of The Rating System Factors
Estimating the Casino Advantage
Establishing Guidelines
Slot Rating Systems
Chapter 13 TABLE GAME HOLD AS A MANAGEMENT TOOL
Uses of Table Game Hold
Determinates of Hold
Theoretical Win and Hold
High Table Occupancy May Be Hazardous to Profit
Let It Ride and the Tournament Bet
Chapter 14 CASINO MARKETING I
The Cost of Match Plays and Nonnegotiables
Match Play: Problems and Solutions
Gambler's Spree
Gambler's Spree: Common Questions and Answers
Dead Chips and Chip Warrants
Mathematics of the Dead Chip
Dead Chip Commission
Chapter 15 CASINO MARKETING II
Rebates on Loss
Player Action Criterion
Table Game Rule Modification as a Marketing Tool
Chapter 16 SPORTS BOOK OPERATIONS
History
Sports Betting
Money Lines
Point-Spread Betting
Chapter 17 RACE OPERATIONS
Types of Races
Types of Bets
Racing Terms
Regulatory Requirements
Race Book Operations
Chapter 18 CASINO STATISTICS
Population
Sample
Parameters and Statistics
Average or Mean
Median
Mode
Measures of Dispersion
Range
Variance
Standard Deviation
Weighted Average
Probability Distribution
Expected Value
Calculating the Standard Deviation with Uneven Betting
Sample Game Probabilities, Variances and Standard Deviations
Our Worst Fears Realized--"a Money Manager"
Glossary of Casino Terminology
Index

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